Ticketing Communication Survey

The following survey will provide our Implementation Team with details necessary to configure your ticketing communication preferences. This survey should take approx. 20-30 minutes to complete.

Organization Information

Organization Name

First Name

Last Name

Internal Notification Preferences

Do you wish to receive notifications when an order is placed online?

Which user should receive notifications when an order is placed online?

Outbound Communication Preferences

From which email address would you like your patrons to receive their confirmation emails?

When a patron donates online, they will receive an automated confirmation message from this email address. Please note: this CANNOT be an email with "@gmail.com"

Display Name

This is the name that will appear in a patron's inbox.

Delivery Method Descriptions

What delivery methods are available to your patrons?

Please review the default language associated with each available delivery method:

Email - You will receive an email containing one or more attachments (PDF documents) that serve as printable tickets. You must print these tickets and bring them with you to the event(s).

Ship - Your order will be shipped to the shipping address you specify at the time of your order. The package you receive will contain hard-copies of your tickets. These must be brought to the event(s). Please allow six business days for delivery.

Will Call - No tickets will be sent to you. Simply show up at the box office on the day of the event(s) and provide your name. Only the person that placed the order can redeem the tickets. You must have a valid ID in order to be able to redeem the tickets.

Custom Message

Donation Options

The following default message is included on the checkout page:

Please consider making a tax-deductible donation in addition to your ticket purchase.

Custom Message

Limit: 100 characters

Online Ticketing also allows you to suggest a Donation Amount - this can be a flat dollar amount or a percentage of their ticket purchase total. If you would like to suggest a dollar amount, please enter the value or percentage here:

"How Did You Hear About Us?" Options

Patrons are asked to indicate where they heard about your organization or event. Please indicate which options you would like your patrons to choose from:

If you would like to make any additional options available internally to your Box Office Staff, please indicate those options here:

Order Confirmation Language

Default Message:

Thank you for your order!

You will receive a confirmation via email shortly. If you have any questions regarding your order, please contact (your organization name) at (your organization email) or (your organization phone)."

"Dear [Patron's First Name],

Details of your order are provided below.

Billing and Delivery Information

[Patron Mail and Address Information]

Delivery Method: [Selected Delivery Method and text from the related question in the Delivery Methods section of this survey]

Order Detail

[Detailed list of their purchased items]

Custom Message

Limit: 100 characters