Ticketing Business Practices Survey
The following survey will provide our Implementation Team with details necessary to set up your PatronManager account and to tailor your training sessions to your organization's needs. This survey should take approx. 20-30 minutes to complete.
Organization Information
Organization Name
First Name
Last Name
Email
Event Configuration
Do you charge an Order Fee on single ticket orders?
Please select...
Yes
No
Please provide details about your Order Fees:
If you charge different Order Fees depending on the type of order (e.g. if there are different Payment Methods or Order Origins), please indicate those fees here and how they are applied.
Do you charge Item Fees on single ticket orders?
Please select...
Yes
No
Please provide details about your Item Fees:
E.g. For every ticket purchased there is a $1.00 fee that applies to each individual item.
Do you charge Sales Tax on ticket orders?
Please select...
Yes
No
Please provide your Sales Tax details:
Do you have a Group Sales option?
Please select...
Yes
No
Do you accept payment for Group Sales to be made in installments, or are orders always paid in full in a single payment?
Please select...
Multiple installments accepted
Single payment required
Do you wish to store payment methods for future use?
Please select...
Yes
No
Do you charge a fee for any delivery methods?
Please select...
Yes
No
Standard Delivery Methods are Email, Ship, and Will Call.
Please provide details of how much you charge for any delivery methods that apply.
Ticket Design
Does your organization currently have a BOCA thermal ticket printer?
Please select...
Yes
No
What BOCA model are you using?
PatronManager is compatible with the Lemur, Lemur-S or Lemur-C models
What ticket printer are you currently using?
If your organization doesn't offer printed tickets, please note that here.
Will you be using barcode scanning of tickets?
Please select...
Yes
No
Season Planning
Are the dates and event details of your upcoming season confirmed?
Please select...
Yes
No
If not, when do you expect to have the details confirmed?
Do you sell subscription packages?
Please select...
Yes
No
For your current or upcoming season, what date do subscriptions go on sale to the public?
For your current or upcoming season, what date do single tickets go on sale to the public?
How do your patrons currently submit their subscription renewals?
Other Information
Is there anything else you'd like to add about your Ticketing operations that we should be aware of during your PatronManager configuration?